Our Refund and Returns Policy
Last updated: 25/02/2024
1. Returns
We want you to be satisfied with your purchase from OYAA SHOP Online Shopping. If for any reason you are not entirely happy with your order, we offer a straightforward return policy.
2. Eligibility for Returns
To be eligible for a return, the item must be:
- Unused and in the same condition as received
- In its original packaging
- Accompanied by the original receipt or proof of purchase
Please note that certain items, are not eligible for return.
3. Initiating a Return
To initiate a return, please contact our sales team at sales@oyaashop.com within 30 days of receiving your order. Provide your order number, a description of the item you wish to return, and the reason for the return. Our sales team will guide you through the return process.
4. Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received safely. The return shipping costs are non-refundable unless the return is due to an error on our part.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method. Please allow 6 days for the refund to be reflected in your account, as processing times may vary.
6. Exchanges
If you wish to exchange an item for a different size, color, or product, please contact our sales team at sales@oyaashop.com. Exchanges are subject to product availability.
7. Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our sales team immediately at sales@oyaashop.com. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
8. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please reach out to our customer support at support@oyaashop.com. We are here to assist you and ensure a positive shopping experience with OYAA SHOP.