FAQ
General Questions
1. What is OYAA SHOP Online Shopping?
OYAA SHOP is an online shopping platform offering a diverse range of products, similar to popular platforms like Shein and AliExpress. We strive to provide a convenient and enjoyable shopping experience.
2. How can I contact customer support?
You can reach our customer support team by emailing support@oyaashop.com. We are here to assist you with any inquiries or concerns.
3. Where does OYAA SHOP ship to?
We currently ship to Gulf Arab countries, Europe, North America, Australia, and New Zealand. For specific shipping destinations, please refer to our Shipping Policy.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your order in real-time. For further assistance, contact our sales team at sales@oyaashop.com.
Ordering and Payments
Simply browse our website, add desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and complete your purchase.
We accept all major credit and debit cards, Apple Pay, Google Pay, and PayPal through our secure PayPal payment gateway. This ensures a variety of convenient and secure payment options for our customers.
Once an order is placed, modifications or cancellations may not be possible due to our fast order processing. Please review your order carefully before completing the purchase.
Returns and Refunds
To initiate a return, contact our sales team at sales@oyaashop.com within 30 days of receiving your order. Provide your order number and the reason for the return.
Once a return is received and inspected, we aim to process refunds promptly. Please allow 6 days for the refund to be reflected in your account.
Security and Privacy
We prioritize the security of your personal information. For details, please refer to our Privacy Policy to understand how we handle your data.
Yes, we use PayPal as our payment gateway, providing a secure and reliable payment processing system for all major cards, Apple Pay, Google Pay, and PayPal transactions.